Dr. Narayanan T, MBA, Ph.D. Associate Vice President in Tata consultancy services is the author of this book, Over 23 years of experience in Digital Innovation and Business Transformation. Innovation/Quality Leader and Strategic Partner for quality strategy, fostering innovation, leading Transformation Initiatives and driving Innovation process culture in the organization. Digital Design Thinking Advanced Level Certification, Certified SAFe 4 Agility. Dr.Narayanan is a Certified Innovation Practitioner, Lead Auditor for ISO 9001 and ISO 27001, Master in Black Belt in Lean and Six Sigma Methodology, Expertise in Quality Methodologies (CMMI, ITIL, ISO) and Enterprise Risk Management and Information Security. Dr.Narayanan trained more than 10,000+ professionals on topics including Lean Six Sigma and Service Excellence. He has extensive experience of driving quality models (CMMI/ISO/ITIL) within and across various large organizations.