Dr.  Samir Yerpude, is the Author behind Customer Service Excellence Through Internet  Of Things. He holds a Doctorate in IoT augmented Supply Chain Management, MBA in Operations and a Mechanical Engineer along with an occasional photographer who loves to unleash the unknown territories. He has published significant articles/papers in credible journals. His work in the digital space broadly addresses the practical aspects of Internet of Things. As a research scholar, Dr Samir Yerpude has worked on a supply chain management model overlaying the constructs of IoT. In addition the external and Internal factors to an organization contributing to the supply chain efficiency and customer satisfaction were determined by the model. The model is copyrighted to Dr Samir Yerpude and published in a journal from the ABDC category. The work done in the IoT augmented Supply Chain Management domain  has earned him numerous citations across the world from esteemed universities. In his other life, he is a photographer and loves to travel different boundaries panning across the world.