My learning's from various organisations like chemical, fertilizers, garments and automotive part manufacturing; besides the learning's from various sensai (Gurus) are provided in this book in consolidation for continuity Starting from Professor Tsuda (San), Dr. Kazuyuki Suzuki (individual Deming award winner), Yamaguchi San and Mizota San Most importantly the teachings and guidance of Late Shri. K. Mahesh (former Chairman of TVS- Sundaram Brake Linings). SBL is the 2nd organisation to win the coveted “Deming Award” in the year 2001. 

Later, the great experience of working with Shri. R.K. Behera – CMD and Shri S. K. Behera Vice Chairman & MD of RSB Transmissions (I) Ltd, where I learned Customer, Society, People management. Typical examples shown in this book are from this agglomeration – RSB group. My sincere thanks to all working in RSB until now along with me.

RSB won Deming award in the year 2013 and TPM Excellence award Category A in 2020.

Lastly, my sincere thanks to the CMD, Mr. Chella Ramaswamy of Jothi Malleables of Trichy, who gave free hand to improve the management system in Jothi Malleables focusing on improving profitability by reducing rejections and improving productivity by simple automation (LCA) and Kaizens.

When we talk about basics of management, very vital is making profit? Without profit it will be difficult to survive. There is no need to explain this. However, how to make profit and sustain business, grow the business could be termed as MANAGEMENT. In the changing & challenging business environment, sustaining business, growth; however small or big, need customer CONFIDENCE in the product or service we provide.